Forwarding Calls To Your Hooroo Ai Agent

To ensure your Hooroo.ai agent can answer calls when you're unavailable, you'll need to set up call forwarding on your main business phone number.

How Call Forwarding Works

Call forwarding allows you to redirect incoming calls from your primary business number to your Hooroo.ai agent's number. This means:

• You can still answer calls normally when you're available
• When you don't answer, miss a call, or are on another call, it automatically forwards to your AI agent
• Your customers continue to dial your regular business number – they don't need to know about your Hooroo.ai number

Setting Up Call Forwarding

The exact process for setting up call forwarding depends on your phone carrier. Below are links to the official documentation for major Australian carriers:

Recommended Forwarding Options

For the best experience with your Hooroo.ai agent, we recommend setting up conditional call forwarding, specifically:

• Forward When Busy: Redirects calls when you're already on another call
• Forward When Unanswered: Forwards calls after a certain number of rings (typically 4-5 rings)
• Forward When Unreachable: Ensures calls are handled when your phone is off or out of service area