Choosing Your Agent Voice

This guide explains how to select and change the voice style for your Hooroo.ai agent. Choosing a suitable voice helps align the agent with your brand and ensures a consistent experience for your callers.

What is the Agent Voice Feature?

The Agent Voice feature allows you to choose from several pre-set voice styles for your AI answering service. This means you can select a voice that you feel best represents your business, whether you prefer a more formal, friendly, or energetic tone. The names associated with the voices (e.g., Jess, Brad) are references to the voice *style* and not an actual persona the agent will adopt.

How to Select Your Agent Voice

Follow these steps to choose or update your agent's voice:

  1. Log in to your Hooroo.ai dashboard.
  2. Navigate to the Business & Agent Profile page. You can usually find this in the main navigation or settings area.
  3. Scroll down to the Agent Configuration section.
  4. Within this section, locate the Agent Voice setting.
  5. You will see a list of available voice styles, such as "Jess (Female style)", "Brad (Male style)", etc.
  6. To hear a sample of each voice, click the play icon (▶️) next to the voice name.
  7. Once you have decided on a voice, click the radio button next to your preferred option to select it.
  8. Ensure you scroll to the bottom of the main form and click the Save Changes button to apply your new voice selection.

Your AI agent will begin using the newly selected voice style for calls immediately after you save the changes.

Tips for Choosing a Voice

  • Consider Your Brand: Think about your business's personality. Are you formal, casual, high-energy, or calm? Try to match the voice style accordingly.
  • Listen to All Samples: Take a moment to listen to each available sample to get a good feel for the different tones and inflections.
  • Get a Second Opinion: If you're unsure, ask a colleague or friend to listen to the samples and give their feedback.

Important Note

Changing the agent voice only affects the audible voice style. The agent's script, greeting, and ability to understand and respond to callers remain configured by your other settings (like Initial Greeting, Business Description, FAQs, etc.).

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