For small business owners, creating personal connections with customers is key to building loyalty. Today, we're making it even easier to bring that personal touch to your phone interactions with our new "Name Your Agent" feature.
Why Names Matter in Business Communication
Names are powerful. They create familiarity, build trust, and make interactions feel more personal. When a customer calls your business and hears a name they recognize, it immediately establishes a sense of connection and continuity.
For Australian small businesses juggling multiple responsibilities, these personal touches can make all the difference in customer perception and satisfaction.
Introducing Name Your Agent
With our new "Name Your Agent" feature, you can now give your Hooroo.ai phone assistant a custom name. When callers ask who they're speaking with, your assistant will introduce itself using the name you've chosen.
It's a simple change that makes a significant impact on how personalized and consistent your customer service feels—especially important for small businesses where each customer interaction counts.
Key Benefits for Your Business
Naming your agent isn't just about personalisation—it's about strengthening your business identity and improving customer experience:
- Brand Consistency: Extend your brand voice to phone conversations by naming your agent to match your business identity
- Familiar Experience: Create continuity for repeat callers who will recognize and build rapport with your named assistant
- Natural Conversations: Foster more human-like interactions that feel comfortable and natural to your customers
- Professional Polish: Add that extra touch of professionalism that distinguishes your business from competitors
Setting Up Your Agent's Name
Adding a name to your agent takes just a few clicks:
- Log in to your Hooroo.ai dashboard
- Go to the Business & Agent Profile section
- Find the Agent Personalisation area
- Enter your chosen name in the Agent Name field
- Save your changes
Your agent will now introduce itself by name when asked, creating a seamless, personalized experience for your callers.
The best part? Your agent will only mention its name when specifically asked—keeping conversations focused on your customers' needs while having that personal touch ready when it matters.
Choosing the Right Name
When selecting your agent's name, consider these quick tips:
- Choose a name that aligns with your business identity
- Keep it easy to pronounce and remember
- Consider names that resonate with your specific Australian customer base
- Test it by saying it aloud and asking if it sounds natural in conversation
Whether you go with something professional like "Alex" or "Sam," or something more unique to your brand, the right name adds that extra layer of personality to your business communications.